At Anatech the technical support and service team offers nation-wide technical support and service by factory trained engineers on all instrumentation. Ongoing factory training ensures their ability to provide efficient and effective assistance to existing and prospective users.
Technical Service promotes the use of service contracts as it has proven the benefit of preventative maintenance in minimizing down-time, in particular when dealing with large capex instrumentation. With a service contract customers enjoy peace of mind that instrumentation is kept in excellent working order and that work flow is seldom interrupted due to technical faults.
In most instances, on-site service and repairs are done, thus minimizing customer down time. Anatech Technical Service however also boasts an extensive in-house workshop and laboratory consisting of all the necessary specialized tools and equipment needed for complex repairs or trouble shooting, ensuring that instruments are kept working according to specification.
All service and repair work is guaranteed, with only the original manufacturer spare parts being used. For all technical and service related questions, telephonic consulting is available from the Johannesburg, Durban and Cape Town offices. This prompt communication often allows for quick resolution of minor problems and queries.